CASE STUDY
How a Regional Colorado Hospital Cut Credentialing Delays in Half—And Recovered Over $3M in Revenue Leakage
Overview
When a regional Colorado hospital faced rising costs and slow provider onboarding, Cred2Bill helped redesign their credentialing process from the ground up—cutting average turnaround time by over 50% and reclaiming millions in missed revenue.
The Challenge
In 2022, it took an average of 97 days from when HR notified the medical staff services (MSS) team of a new hire to when the provider was fully credentialed and billable. For Medicaid alone, this delay meant:
- $2,750/day/provider in missed revenue
- 27 new hires in 2022
- $5.49M in total missed Medicaid revenue
Beyond the financial impact, communication gaps across HR, legal, credentialing, and billing departments created bottlenecks, while poor notification of provider terminations led to denied claims and stagnant panels.
The Solution
Cred2Bill was brought in to identify root causes, lead collaboration across departments, and build a system that worked across the entire provider lifecycle. Within three months, our team implemented:
- Integrated workflows combining HR, Legal, Credentialing, and Billing
- Weekly status meetings to ensure transparency and accountability
- A unified onboarding process with clearly defined handoffs
- Early data capture at offer acceptance, not post-hire
- A Lean process redesign to eliminate inefficiencies
Each new provider was treated as a discrete project, tracked from offer letter to billing readiness.
The Results
The transformation was immediate and measurable:
- Turnaround time dropped from 97 to 39 days
- Missed revenue per provider cut by more than 50%
- $3.24M in revenue leakage stopped within 3 months
- 8 new hires in just the first 2 months of 2023 onboarded using the improved system
This improvement didn’t just save money—it created a more stable onboarding process for clinicians and helped the organization operate with more agility and predictability.
Why It Matters
Credentialing delays don’t just affect compliance—they directly impact revenue. By streamlining the process and aligning stakeholders, Cred2Bill helped this hospital turn a cost center into a performance driver.
If you’re experiencing similar issues—lost revenue, communication gaps, delayed onboarding—you don’t have to settle for the status quo.
Download the Full Case Study
Learn exactly how Cred2Bill partnered with this hospital to deliver results—including a detailed before-and-after breakdown and implementation strategy. Download to explore the data and methodology behind this success story.
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